Milan, Italy– Three years after its official launch, Smart Assistance is enriched with numerous new features to provide its customers with an increasingly powerful and reliable tool.

In recent years and, especially following the Coronavirus pandemic, more and more companies have begun to rely on remote assistance solutions that can guarantee safety, operational continuity and that are able to cover large distances throughout maintenance, installation, inspection, repair, design, testing, and sales processes.

Smart Assistance is a remote assistance platform based on Augmented Reality technology, created by JoinPad to improve remote support and collaboration processes in real-time across various industrial sectors, from energy to manufacturing, from medical to logistics and services. Augmented Reality allows you to superimpose 2D/3D virtual objects, texts, documents, images, and freehand annotations on the real environment captured through smartphone, tablet, or Smart Glasses. Companies that use Smart Assistance experience increased efficiency and productivity, improved communication, near-zero errors, greater effectiveness of training programs thanks to virtual simulation and customer service enhancement.

The Smart Assistance platform reduces up to 83% of the costs related to staff travel, improving communication between teams located worldwide. A great tool to support your customers in real-time. – Mauro Rubin, CEO & Founder of JoinPad

Smart Assistance – Instructions provided through Augmented Reality annotations

Every aspect of the platform is developed directly by JoinPad on its own, allowing us to maintain the control and flexibility necessary to adapt the application to any platform. As Daniele Marzorati, R&D Manager, explains, “at the heart of the Smart Assistance solution is our proprietary” engine. ” So you have several advantages: first of all, the complete control of all the functions and algorithms used (tracking, barcode reader, etc …). In this way, it is possible to adapt and improve the system’s performance according to customers’ needs and peripherals used. Furthermore, since we do not need dedicated or special hardware/software systems, our technology can be used even on older devices and compensate for lower performance with more careful management of the available resources. Last but not least, we have no dependencies on external software, so we are not subject to choices beyond our control. ”

MAIN CHARACTERISTICS

Among the main features, in addition to AR, the new version of Smart Assistance allows you to work in low-connectivity environments, switching from video broadcast to the image mode called Photosharing, which makes it possible to add AR annotations that will appear in real-time on the respective devices of participants in the video call. In this way, the communication will never be interrupted, overcoming both the connection problems and the difficulties of mainstream video calling applications, which, in similar cases, tend to cut the communication altogether.

“Thanks to the commitment of the Team, during the last year, we have been able to combine technological innovation with the best architectural standards necessary for enterprise software. With Smart Assistance, it is no longer necessary to choose between cutting-edge technology, stability, and safety; it is an “all-inclusive” solution – says Mattia De Carlini, CTO of JoinPad.

The video call can be carried out in multi-user mode. The platform does not limit the number of users that can be connected simultaneously. Still, the transmission power may decrease in the presence of many connections, affecting the fluidity and stability of the video. From this point of view, the spread of the fast 5G network in industrial areas is fundamental to the optimal functioning of remote assistance apps.

Furthermore, it is possible to activate codes lasting 24 hours for Guest Users who will temporarily participate in support, inspection, or sales negotiations. This mode is also suitable for all those enterprises, especially SMEs, which occasionally carry out remote assistance interventions. By purchasing a Guest Users package that can be activated only when needed, the company uses the application flexibly and lowers costs.

Smart Assistance – Overview of the functions

On the other hand, Filesharing allows operators to exchange pdf files, digital manuals, and photos from the Cloud or their own device. Smart Assistance offers the possibility of capturing the image using Video Recording and Screenshot functions to save photographic and video material during an operation. The user will be able to view all the related materials from the call history in the CMS. The Content Management System (CMS) collects and stores the data, files, videos of the interventions for subsequent consultation and analysis of the service KPIs.

Finally, the Barcode reader feature is particularly useful in picking operations in logistics or facilitating recognizing the product and/or component on which you are working. By scanning a code, the user in the field visualizes all the information in AR he needs through his device, sharing it with the remote expert who can guide him in the support session more quickly. While the Zoom function allows you to work with precision even on smaller and more complex objects.

At the end of the call, the user in the field will evaluate a series of parameters related to the intervention, from video quality to the usefulness of assistance, thanks to the In-app Feedback Survey. The results of the questionnaires are collected within the CMS and represent a handy quantitative and qualitative database for analyzing the effectiveness of support sessions.

The functions of Smart Assistance are based on careful listening to the needs of customers to create a complete and easy-to-use app. “For this new Smart Assistance update, we set ourselves the goal of further improving the experience of our users, especially in the remote assistance phase in real-time. Thanks to the collaboration with our clients and partner companies, we were able to closely observe how the technicians applied the digital tool, allowing us to simplify its use and introducing new features in line with the situations they faced in solving problems in the field. ” – explains Giorgia Sassi, Communication & Design Manager, adding that “in recent months our team has not limited itself to perfecting the interaction with the tool, but has also developed new product-service models, such as Guest Users, that have allowed us to expand the Smart Assistance’s users and customers base. This new version has already brought us remarkable results. ”

Smart Assistance is available both on mobile devices such as smartphones and tablets and on LLVision Smart Glasses, which allow field technicians to work hands-free, viewing the remote operators’ instructions directly in their field of view.

WHERE TO DOWNLOAD SMART ASSISTANCE

The new version 1.6 can be downloaded in the Android version on Google Play and the iOS version on the Apple Store. To log in with credentials and try the App for 15 days, click on the button below and fill out the form.