Milan, Italy– JoinPad, a company specializing in remote assistance solutions based on Augmented Reality technology, and Bizmatica Econocom, a solution provider supporting Digital Transformation in the field of Customer Management and Operational Efficiency, have started a commercial collaboration to provide innovative tools for remote assistance and customer experience processes to companies in various industrial sectors, from energy to banking to telecommunications.

The agreement provides for integrating digital solutions tailor-made by Bizmatica in the customer experience and management field, with the JoinPad Smart Assistance platform for remote assistance 4.0, based on Artificial Intelligence technologies such as Computer Vision and Augmented Reality (AR).

Augmented Reality in remote assistance operations ensures a high level of interactivity, reduces customer service response time, and increases the overall satisfaction in terms of customer experience. Through AR, specialized operators can easily guide the customer in carrying out a repair or maintenance operation, superimposing the necessary information on the real environment shared through smartphones, tablets, or Smart Glasses.

We are enthusiastic about this partnership; Bizmatica represents the perfect partner, an international company with strong experience in digitizing processes. Our technology platform, combined with our partner’s important network, will allow many companies to improve processes and increase their competitiveness in the global market. – Mauro Rubin, CEO & Founder JoinPad

Bizmatica, with its twenty years of experience in customer experience management, proposes itself as a partner to enable companies to offer innovative services to customers throughout their customer journey, balancing process automation with solutions aimed at optimizing their involvement and improving the experience. Thanks to its innovative features, the partnership with JoinPad will allow us to achieve this goal even more precisely and with real benefits in terms of cost optimization and customer management processes of companies. – Lorenzo Castelli, Head of Professional Services, Bizmatica Econocom

BIZMATICA

The mission of Bizmatica, a company of the Econocom Group, is to leverage technology to support the innovation and competitiveness of companies. From specialized consultancy to design, from implementation to solution management, Bizmatica is, therefore, able to accompany the customers throughout their digital transformation process, offering solutions that can simplify the meeting between supply and demand of companies and make more efficient and modern business processes, thanks to an approach that is based on agile and continuous improvement methodologies, to guarantee a constant ability to adapt to emerging needs.

For more information, visit the website: www.bizmatica.com

JOINPAD

Active in the industrial sector since 2010, JoinPad provides Augmented Reality technologies for industrial processes. We help our customers simplify remote maintenance and assistance operations in complex industrial contexts, designing efficient AR solutions that provide the most relevant information. We reduce downtime and costs by improving collaboration, productivity, and quality of work.

More information can be found at: www.joinpad.net