Collaborate and provide assistance via Video Call in real-time during maintenance, installation, training, or factory acceptance tests.
SMART ASSISTANCE
Industry-Oriented AR solution for Remote Assistance
SMART ASSISTANCE
Industry-Oriented AR solution for Remote Assistance
SMART ASSISTANCE
Industry-Oriented AR solution for Remote Assistance
Connect on-field technicians to remote experts
The Smart Assistance solution is a remote video streaming and a collaboration tool that allows on-field technicians to connect, share data and receive support from a remote expert using Augmented Reality.
Augmented Reality allows to hook virtual annotations to real objects, improving users' communication.
Connect on-field technicians to remote experts
The Smart Assistance solution is a remote video streaming and a collaboration tool that allows on-field technicians to connect, share data and receive support from a remote expert using Augmented Reality.
Augmented Reality allows to hook virtual annotations to real objects, improving users' communication.
Connect on-field technicians to remote experts
The Smart Assistance solution is a remote video streaming and a collaboration tool that allows on-field technicians to connect, share data and receive support from a remote expert using Augmented Reality.
Augmented Reality allows to hook virtual annotations to real objects, improving users' communication.
Smart Assistance
JoinPad's Smart Assistance is mainly employed in all those fields that require a deep knowledge of assets and components. It can help you to save travel expenses connecting remote experts to on-field operators, improving information's quality.
Currently used in the following industrial sectors:
Smart Assistance
JoinPad's Smart Assistance is mainly employed in all those fields that require a deep knowledge of assets and components. It can help you to save travel expenses connecting remote experts to on-field operators, improving information's quality.
Currently used in the following industrial sectors:
Smart Assistance
JoinPad's Smart Assistance is mainly employed in all those fields that require a deep knowledge of assets and components. It can help you to save travel expenses connecting remote experts to on-field operators, improving information's quality. Currently used in the following industrial sectors:
Why should I use it?
The best solution to enhance inspections, diagnosis and support processes, empowering your company's Lean Approach.
TRAVEL & EXPENSES
REDUCTION
Cut down on-field operation costs by up to 75% from the first day.
COMMUNICATION
ENHANCEMENT
Between technicians and support reducing the need for experts on field.
KNOWLEDGE TRANSFER
IMPROVEMENT
Strong error reduction during real-time support procedures.
DOWNTIME & LEAD TIME
REDUCTION
Reduce downtimes on assets and plants by up to 30%.
Why should I use it?
The best solution to enhance inspections, diagnosis and support processes, empowering your company's Lean Approach.
TRAVEL & EXPENSES
REDUCTION
Cut down on-field operation costs by up to 75% from the first day.
COMMUNICATION
ENHANCEMENT
Between technicians and support reducing the need for experts on field.
KNOWLEDGE TRANSFER
IMPROVEMENT
Strong error reduction during real-time support procedures.
DOWNTIME & LEAD TIME
REDUCTION
Reduce downtimes on assets and plants by up to 30%.
Why should I use it?
The best solution to enhance inspections, diagnosis and support processes, empowering your company's Lean Approach.
TRAVEL & EXPENSES
REDUCTION
Cut down on-field operation costs by up to 75% from the first day.
COMMUNICATION
ENHANCEMENT
Between technicians and support reducing the need for experts on field.
KNOWLEDGE TRANSFER
IMPROVEMENT
It produces video documentation with real time data during operations.
DOWNTIME & LEADTIME
REDUCTION
Reduce downtimes on assets and plants by up to 30%.
Share knowledge across your company
Create your personal permission system staying
aligned with your Top Down policies.
Share knowledge across your company
Create your personal permission system staying aligned with your Top Down policies.
Share knowledge across your company
Create your personal permission system staying aligned with your Top Down policies.
A unique Cross-Platform tool
Smart Assistance is ready for a wide range of platforms, also thanks to our retrofitting approach.
It can be easily implemented on tablets, smartphones, smart glasses, including the devices you already use in your operations.
A unique
Cross-Platform tool
Smart Assistance is ready for a wide range of platforms, also thanks to our retrofitting approach.
It can be easily implemented on tablets, smartphones, smart glasses, including the devices you already use in your operations.
A unique Cross-Platform tool
Smart Assistance is ready for a wide range of platforms, also thanks to our retrofitting approach. It can be easily implemented on tablets, smartphones, smart glasses, including the devices you already use in your operations.
Features
Audio and Video Streaming
AR Annotations
Share precise information, annotating the objects of the environment with graphic elements and freehand drawing in Augmented Reality.
Access Management
View the list of offline and online contacts, including connected devices; easily manage user access and role assignment through the specific control panel.
Reports
Monitor the data of the interventions carried out, subsequently using them to improve your company’s operation. Access the documentation generated during the intervention sessions through a single web platform.
Photo Sharing
Share and edit photos in real-time in case of unstable connection or the need to work hands-free.
File Sharing
Quickly exchange manuals, reports, and images with operators in the field to facilitate the intervention, directly from your device or using the Cloud function of the integrated content management platform (CMS).
Want to know more? Discover the Smart Assistance user guide or check out the most frequently asked questions.
Features
Audio and Video Streaming
Audio and Video Streaming
Collaborate and provide assistance via Video Call in real-time during maintenance, installation, training, or factory acceptance tests.
AR Annotations
AR Annotations
Share precise information, annotating the objects of the environment with graphic elements and freehand drawing in Augmented Reality.
Access Management
Access Management
View the list of offline and online contacts, including connected devices; easily manage user access and role assignment through the specific control panel.
Reports
Reports
Monitor the data of the interventions carried out, subsequently using them to improve your company’s operation. Access the documentation generated during the intervention sessions through a single web platform.
File Sharing
File Sharing
Quickly exchange manuals, reports, and images with operators in the field to facilitate the intervention, directly from your device or using the Cloud function of the integrated content management platform (CMS).
Photo Sharing
Photo Sharing
Share and edit photos in real-time in case of unstable connection or the need to work hands-free.
Want to know more? Discover the Smart Assistance user guide or check out the most frequently asked questions.
Features
Audio and Video Streaming
Audio and Video Streaming
Collaborate and provide assistance via Video Call in real-time during maintenance, installation, training, or factory acceptance tests.
AR Annotations
AR Annotations
Share precise information, annotating the objects of the environment with graphic elements and freehand drawing in Augmented Reality.
Access Management
Access Management
View the list of offline and online contacts, including connected devices; easily manage user access and role assignment through the specific control panel.
Reports
Reports
Monitor the data of the interventions carried out, subsequently using them to improve your company’s operation. Access the documentation generated during the intervention sessions through a single web platform.
File Sharing
File Sharing
Quickly exchange manuals, reports, and images with operators in the field to facilitate the intervention, directly from your device or using the Cloud function of the integrated content management platform (CMS).
Photo Sharing
Photo Sharing
Share and edit photos in real-time in case of unstable connection or the need to work hands-free.
Want to know more? Discover the Smart Assistance user guide or check out the most frequently asked questions.
Transportation Sector
Alstom, world leader in Rail Transport Systems
Enhance remote support processes with AR
Alstom asked us to enhance the communication between remote and on-field workers during repair procedures.
Thanks to JoinPad’s Smart Assistance, we augmented the capabilities of remote support, helping workers to perform complex maintenance processes, allowing on-field technicians to connect, share data and receive support from a remote expert through Augmented Reality.
READ THE USE CASE
Transportation Sector
Alstom, world leader in Rail Transport Systems
Enhance remote support processes with AR
Alstom asked us to enhance the communication between remote and on-field workers during repair procedures.
Thanks to JoinPad’s Smart Assistance, we augmented the capabilities of remote support, helping workers to perform complex maintenance processes, allowing on-field technicians to connect, share data and receive support from a remote expert through Augmented Reality.
READ THE USE CASE