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SMART ASSISTANCE

Industry-Oriented AR solution for Remote Assistance

SMART ASSISTANCE

Industry-Oriented AR solution for Remote Assistance

SMART ASSISTANCE

Industry-Oriented AR solution for Remote Assistance

Connect on-field technicians to remote experts

The Smart Assistance solution is a remote video streaming and a collaboration tool that allows on-field technicians to connect, share data and receive support from a remote expert using Augmented Reality.

Augmented Reality allows to hook virtual annotations to real objects, improving users' communication.

Request your Free Trial

Connect on-field technicians to remote experts

The Smart Assistance solution is a remote video streaming and a collaboration tool that allows on-field technicians to connect, share data and receive support from a remote expert using Augmented Reality.

Augmented Reality allows to hook virtual annotations to real objects, improving users' communication.

Request your Free Trial

Connect on-field technicians to remote experts

The Smart Assistance solution is a remote video streaming and a collaboration tool that allows on-field technicians to connect, share data and receive support from a remote expert using Augmented Reality.

Augmented Reality allows to hook virtual annotations to real objects, improving users' communication.

Request your Free Trial

Smart Assistance

JoinPad's Smart Assistance is mainly employed in all those fields that require a deep knowledge of assets and components. It can help you to save travel expenses connecting remote experts to on-field operators, improving information's quality.

Currently used in the following industrial sectors:
Fields of application of JoinPad augmented reality technology in telco, aviation, oil, gas, energy

Smart Assistance

JoinPad's Smart Assistance is mainly employed in all those fields that require a deep knowledge of assets and components. It can help you to save travel expenses connecting remote experts to on-field operators, improving information's quality.

Currently used in the following industrial sectors:
Fields of application of JoinPad augmented reality technology in telco, aviation, oil, gas, energy

Smart Assistance

JoinPad's Smart Assistance is mainly employed in all those fields that require a deep knowledge of assets and components. It can help you to save travel expenses connecting remote experts to on-field operators, improving information's quality. Currently used in the following industrial sectors:
Fields of application of JoinPad augmented reality technology in telco, aviation, oil, gas, energy
Why should I use it?

The best solution to enhance inspections, diagnosis and support processes, empowering your company's Lean Approach.

TRAVEL & EXPENSES
REDUCTION

Cut down on-field operation costs by up to 75% from the first day.

COMMUNICATION
ENHANCEMENT

Between technicians and support reducing the need for experts on field.

KNOWLEDGE TRANSFER
IMPROVEMENT

Strong error reduction during real-time support procedures.

DOWNTIME & LEAD TIME
REDUCTION

Reduce downtimes on assets and plants by up to 30%.
Try for Free
Why should I use it?

The best solution to enhance inspections, diagnosis and support processes, empowering your company's Lean Approach.

TRAVEL & EXPENSES
REDUCTION

Cut down on-field operation costs by up to 75% from the first day.

COMMUNICATION
ENHANCEMENT

Between technicians and support reducing the need for experts on field.

KNOWLEDGE TRANSFER
IMPROVEMENT

Strong error reduction during real-time support procedures.

DOWNTIME & LEAD TIME
REDUCTION

Reduce downtimes on assets and plants by up to 30%.
Try for Free
Why should I use it?

The best solution to enhance inspections, diagnosis and support processes, empowering your company's Lean Approach.

TRAVEL & EXPENSES
REDUCTION

Cut down on-field operation costs by up to 75% from the first day.

COMMUNICATION
ENHANCEMENT

Between technicians and support reducing the need for experts on field.

KNOWLEDGE TRANSFER
IMPROVEMENT

It produces video documentation with real time data during operations.

DOWNTIME & LEADTIME
REDUCTION

Reduce downtimes on assets and plants by up to 30%.
Try for Free

Share knowledge across your company

Create your personal permission system staying
aligned with your Top Down policies.

Share knowledge across your company

Create your personal permission system staying aligned with your Top Down policies.

Share knowledge across your company

Create your personal permission system staying aligned with your Top Down policies.

A unique Cross-Platform tool

Smart Assistance is ready for a wide range of platforms, also thanks to our retrofitting approach.
It can be easily implemented on tablets, smartphones, smart glasses, including the devices you already use in your operations.

Try it on your device

A unique
Cross-Platform tool

Smart Assistance is ready for a wide range of platforms, also thanks to our retrofitting approach.
It can be easily implemented on tablets, smartphones, smart glasses, including the devices you already use in your operations.

Try it on your device

A unique Cross-Platform tool

Smart Assistance is ready for a wide range of platforms, also thanks to our retrofitting approach. It can be easily implemented on tablets, smartphones, smart glasses, including the devices you already use in your operations.

Try it on your device

Features

  • Audio and Video Streaming
  • AR Annotations
  • Access Management
  • Reports
  • Photo Sharing
  • File Sharing

Audio and Video Streaming

Collaborate and provide assistance via Video Call in real-time during maintenance, installation, training, or factory acceptance tests.

AR Annotations

Share precise information, annotating the objects of the environment with graphic elements and freehand drawing in Augmented Reality.

Access Management

View the list of offline and online contacts, including connected devices; easily manage user access and role assignment through the specific control panel.

Reports

Monitor the data of the interventions carried out, subsequently using them to improve your company’s operation. Access the documentation generated during the intervention sessions through a single web platform.

Photo Sharing

Share and edit photos in real-time in case of unstable connection or the need to work hands-free.

File Sharing

Quickly exchange manuals, reports, and images with operators in the field to facilitate the intervention, directly from your device or using the Cloud function of the integrated content management platform (CMS).

Want to know more? Discover the Smart Assistance user guide or check out the most frequently asked questions.

User Guide
FAQ

Features

Audio and Video Streaming

Audio and Video Streaming

Collaborate and provide assistance via Video Call in real-time during maintenance, installation, training, or factory acceptance tests.

AR Annotations

AR Annotations

Share precise information, annotating the objects of the environment with graphic elements and freehand drawing in Augmented Reality.

Access Management

Access Management

View the list of offline and online contacts, including connected devices; easily manage user access and role assignment through the specific control panel.

Reports

Reports

Monitor the data of the interventions carried out, subsequently using them to improve your company’s operation. Access the documentation generated during the intervention sessions through a single web platform.

File Sharing

File Sharing

Quickly exchange manuals, reports, and images with operators in the field to facilitate the intervention, directly from your device or using the Cloud function of the integrated content management platform (CMS).

Photo Sharing

Photo Sharing

Share and edit photos in real-time in case of unstable connection or the need to work hands-free.

Want to know more? Discover the Smart Assistance user guide or check out the most frequently asked questions.

User Guide
FAQ

Features

Audio and Video Streaming

Audio and Video Streaming

Collaborate and provide assistance via Video Call in real-time during maintenance, installation, training, or factory acceptance tests.

AR Annotations

AR Annotations

Share precise information, annotating the objects of the environment with graphic elements and freehand drawing in Augmented Reality.

Access Management

Access Management

View the list of offline and online contacts, including connected devices; easily manage user access and role assignment through the specific control panel.

Reports

Reports

Monitor the data of the interventions carried out, subsequently using them to improve your company’s operation. Access the documentation generated during the intervention sessions through a single web platform.

File Sharing

File Sharing

Quickly exchange manuals, reports, and images with operators in the field to facilitate the intervention, directly from your device or using the Cloud function of the integrated content management platform (CMS).

Photo Sharing

Photo Sharing

Share and edit photos in real-time in case of unstable connection or the need to work hands-free.

Want to know more? Discover the Smart Assistance user guide or check out the most frequently asked questions.

User Guide
FAQ
Alstom operator using JoinPad smart assistance on HoloLens smart glasses

Transportation Sector

Alstom, world leader in Rail Transport Systems

Enhance remote support processes with AR

Alstom asked us to enhance the communication between remote and on-field workers during repair procedures.
Thanks to JoinPad’s Smart Assistance, we augmented the capabilities of remote support, helping workers to perform complex maintenance processes, allowing on-field technicians to connect, share data and receive support from a remote expert through Augmented Reality.

READ THE USE CASE
Alstom operator using JoinPad smart assistance on HoloLens smart glasses

Transportation Sector

Alstom, world leader in Rail Transport Systems

Enhance remote support processes with AR

Alstom asked us to enhance the communication between remote and on-field workers during repair procedures.
Thanks to JoinPad’s Smart Assistance, we augmented the capabilities of remote support, helping workers to perform complex maintenance processes, allowing on-field technicians to connect, share data and receive support from a remote expert through Augmented Reality.

READ THE USE CASE
Alstom operator using JoinPad smart assistance on HoloLens smart glasses

Transportation Sector

Alstom, world leader in Rail Transport Systems

Enhance remote support processes with AR

Alstom asked us to enhance the communication between remote and on-field workers during repair procedures.
Thanks to JoinPad’s Smart Assistance, we augmented the capabilities of remote support, helping workers to perform complex maintenance processes, allowing on-field technicians to connect, share data and receive support from a remote expert through Augmented Reality.

READ THE USE CASE
Ask us how to improve your team's communication
Get in touch with our offices for more info about Smart Assistance
Contact us

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  • PRODUCTS
    • SMART ASSISTANCE
    • BRAINPAD
    • COVID19 SOLUTION
  • INNOVATION
    • AR FOR ENTERPRISE
    • TECHNOLOGY
  • COMPANY
    • ABOUT US
    • SMART ASSISTANCE FOR GOOD
    • DOWNLOAD EBOOK
    • CAREERS
  • NEWS
    • LATEST NEWS
    • NEWSLETTER
    • PRESS RELEASES
  • CONTACT
  • GET FREE DEMO
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