Milan, Italy, May 31st, 2018 — JoinPad’s mission is to simplify complex industrial processes, thanks to Augmented Reality and the most innovative technologies: the collaboration with Alstom is a new important step towards this goal.

In 2016 JoinPad was called by Alstom to help their team improve one of their internal processes.

Headquartered in France, Alstom is a world leader in integrated transport system: it develops and markets systems, equipment, and services for the transport sector, offering a complete range of solutions for high-speed trains and urban mobility. Alstom’s objective is to guarantee support for the entire lifecycle of its products and infrastructures, offering a wide range of services.

Alstom needed to improve communications between their on-field operators and the remote experts providing guidance. Complex operations were accomplished using non-standardized tools to connect the workforce with facilities’ control rooms.

JoinPad worked tightly with the Italian team of Alstom Milan’s Plant, in Sesto San Giovanni, to help them improve their Remote Support process, which covers the full spectrum of their services. Augmented Reality fits perfectly the need: it has the power to provide the user the most relevant information in real-time and, especially when applied on smart glasses, offers considerable advantages in the field of Remote Assistance. JoinPad’s Smart Assistance was designed to provide to the remote expert the on-field operators’ first-person view. In addition, experts can place holographic 3D widgets in space, relative to the environment’s objects, to give instructions and annotation about work orders and procedures using different functionalities, such as text, image sharing, and real-time drawing. The cross-platform solution was delivered as a prototype working on Microsoft HoloLens smart glasses, Android tablets, and as a web-based application.