JoinPadJoinPadJoinPadJoinPad
  • PRODUCTS
    • SMART ASSISTANCE
    • BRAINPAD
    • COVID19 SOLUTION
  • INNOVATION
    • AR FOR ENTERPRISE
    • TECHNOLOGY
  • COMPANY
    • ABOUT US
    • SMART ASSISTANCE FOR GOOD
    • EBOOK
    • CAREERS
  • NEWS
    • LATEST NEWS
    • NEWSLETTER
    • PRESS RELEASES
  • CONTACT
  • GET FREE DEMO
  • English
  • Italian
  • Smart Assistance augmented reality application by JoinPad for Alstom on HoloLens smart glasses
  • Man trying the Smart Assistance Augmented Reality application for remote support in Alstom factory
  • Demo use case with smart assistance an augmented reality application for remote support in

JoinPad and Alstom for AR Remote Support

By JoinPad | News | 1 comment | 31 May, 2018 | 2

Milan, Italy, May 31st, 2018 — JoinPad’s mission is to simplify complex industrial processes, thanks to Augmented Reality and the most innovative technologies: the collaboration with Alstom is a new important step towards this goal.

In 2016 JoinPad was called by Alstom to help their team improve one of their internal processes.

Headquartered in France, Alstom is a world leader in integrated transport system: it develops and markets systems, equipment, and services for the transport sector, offering a complete range of solutions for high-speed trains and urban mobility. Alstom’s objective is to guarantee support for the entire lifecycle of its products and infrastructures, offering a wide range of services.

Alstom needed to improve communications between their on-field operators and the remote experts providing guidance. Complex operations were accomplished using non-standardized tools to connect the workforce with facilities’ control rooms.

JoinPad worked tightly with the Italian team of Alstom Milan’s Plant, in Sesto San Giovanni, to help them improve their Remote Support process, which covers the full spectrum of their services. Augmented Reality fits perfectly the need: it has the power to provide the user the most relevant information in real-time and, especially when applied on smart glasses, offers considerable advantages in the field of Remote Assistance. JoinPad’s Smart Assistance was designed to provide to the remote expert the on-field operators’ first-person view. In addition, experts can place holographic 3D widgets in space, relative to the environment’s objects, to give instructions and annotation about work orders and procedures using different functionalities, such as text, image sharing, and real-time drawing. The cross-platform solution was delivered as a prototype working on Microsoft HoloLens smart glasses, Android tablets, and as a web-based application.

“The big challenge was to link information on an object that we couldn’t recognize since we didn’t know it yet,” said Giuseppe Audino, CTO of JoinPad. “With our Smart Assistance, the information is delivered on a point set directly by the expert on the video shared by the on-field operator. Thanks to proprietary algorithms, the solution works on different platforms, and this is the real advantage”.

“Some of the KPI measured in weeks of intensive testing with the customer highlighted a concrete decrease of downtime and costs,” added Mauro Rubin, JoinPad’s CEO. “But the most significant enhancement occurred in terms of information quality and error reduction. Working with Alstom’s team was a great chance for JoinPad to evolve our Smart Assistance tool in a complete enterprise platform, confirming Augmented Reality’s important role in the future of the industrial ecosystem”.

“JoinPad’s Smart Assistance has proved to be an efficient tool for our teams working in services all over our sites. It reduces the margin for error and the time needed to our workforce for troubleshooting. It is a valid skill support, and knowledge is shared in real-time, allowing fluidity of information” stated Olivier Giacomoni, MD Services, Italy and Switzerland.

About JoinPad

JoinPad is an Augmented Reality company focused on enterprise applications, having developed specific software solutions for worldwide clients such as Siemens, Alstom, ABB, and GE. The company develops and distributes Augmented Reality solutions, including the related consultancy, aimed at simplifying the customer’s industrial business processes, providing innovative tools to interact with the environment. With the HQ based in Italy, JoinPad has business offices located in the USA, China, and Brazil.

Our Contacts

Marketing & Communication:

Giorgia Sassi

Communication & Marketing Manager

giorgia@joinpad.net

+39 342 1815016

JoinPad USA:

German Rodriguez

Sales Director & Investor Relations

german@joinpad.net

+1 (817) 709-8941

Alstom, augmented reality, Remote Support, Smart Assistance, train

Related Posts

  • cover BTicino Augmented Reality remote support operator guided in the maintenance of an electric meter

    Legrand-BTicino: Remote Visual Support in Augmented Reality

    By JoinPad | 0 comment

    The digital transformation of the Field Service Services are acquiring an increasingly central role across industries, allowing companies to achieve higher margins than merely selling the physical product while strengthening the customer-supplier relationship and ensuringRead more

  • cover news MH material handling use case augmented reality remote assistance

    Material Handling: How to use Augmented Reality

    By JoinPad | 0 comment

    Material Handling: how to use Augmented Reality Logistics and Material Handling were among the first sectors to implement Augmented Reality solutions to streamline their processes. A well-known example is DHL that introduced Augmented Reality onRead more

  • Cover news Covid19 AR Remote Assistance with CommScope

    Covid19: AR remote support with CommScope

    By JoinPad | 1 comment

    Coronavirus and business: companies choose Augmented Reality The social distancing measures in response to the Coronavirus pandemic suddenly strengthened the interest of companies and the public at large in Augmented Reality technology. From entrepreneurs whoRead more

  • state of the art newsletter roundup cover 2020

    State of the ART – 2020 Roundup

    By JoinPad | 0 comment

    The future has arrived: Augmented Reality and the new normalFrom Gartner’s Hype Cycle to AR-enabled devices and increased enterprise adoption In last year’s roundup, we forecasted an increase in the uptake of AR technology. ThisRead more

1 comment

Leave a Comment

Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Copyright 2021 © JoinPad. All Rights Reserved. P.IVA08185760967
  • PRODUCTS
    • SMART ASSISTANCE
    • BRAINPAD
    • COVID19 SOLUTION
  • INNOVATION
    • AR FOR ENTERPRISE
    • TECHNOLOGY
  • COMPANY
    • ABOUT US
    • SMART ASSISTANCE FOR GOOD
    • EBOOK
    • CAREERS
  • NEWS
    • LATEST NEWS
    • NEWSLETTER
    • PRESS RELEASES
  • CONTACT
  • GET FREE DEMO
  • English
  • Italian
  • English
  • Italiano (Italian)
JoinPad